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Refund Policy

At Hockey Fresh, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward refund policy to ensure a smooth and easy experience. Please review the following terms:

Eligibility for Refund

To be eligible for a refund, your item must meet the following conditions:

  • The item must be in new, unused condition.
  • The item must be returned within 30 days from the date of purchase.
  • The item must be in its original packaging, if applicable.

How to Request a Refund

If you wish to request a refund, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@hockey-fresh.com with your order number and a brief description of the issue.
  2. Return Instructions: Once your request is reviewed, we will provide you with return instructions. You may be required to send the product back to us.
  3. Processing the Refund: After we receive the returned item in its original condition, we will process your refund. Refunds will be issued to the original payment method used during purchase.

Non-Refundable Items

Please note that certain items are non-refundable, including:

  • Products that have been used or damaged after delivery.
  • Items returned without prior approval or outside of the 30-day return period.
  • Gift cards or promotional items, unless specified otherwise.

Shipping Costs

  • Return Shipping: You will be responsible for return shipping costs, unless the product is defective or there was an error in your order.
  • Refunds on Shipping: If you received free shipping with your order, the original shipping costs will be deducted from your refund.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@hockey-fresh.com. We will either send a replacement product or issue a full refund, including any shipping costs incurred.

Exchanges

If you'd like to exchange your item for a different size or model, please follow the return process and place a new order for the desired product.

Processing Time

Refunds typically take 5-10 business days to be processed after we receive the returned item. The time it takes for the funds to appear in your account depends on your payment provider.

Contact Us

If you have any questions regarding our refund policy or need assistance, feel free to reach out to us:

  • Email: info@hockey-fresh.com

Thank you for shopping with Hockey Fresh! We’re here to help ensure your experience is as smooth as possible.