Refund Policy
At Hockey Fresh, your satisfaction is our priority. We offer a clear and fair refund policy to ensure a positive experience for all our customers. Please read the following terms carefully before purchasing.
Eligibility for Refunds
- To qualify for a refund, the following conditions must be met:
- The item must be unused and in new condition.
- Returns must be initiated within 30 days of the delivery date.
- Products must be returned in original packaging (if applicable).
- All returns must be approved by our support team before being sent back.
How to Request a Refund
To request a refund, customers must:
- Contact us at info@hockey-fresh.com with their order number and a brief explanation.
- Await approval and return instructions. Unapproved returns may not be eligible.
- Provide tracking information for the return, as proof of return is required.
- After receiving and inspecting the return, we will issue a refund to the original payment method.
Non-Refundable Items
We do not offer refunds in the following cases:
- Used, worn, or damaged items.
- Items returned after the 30-day window.
- Items returned without prior approval or without tracking.
- Gift cards or bonus items unless otherwise stated.
Shipping & Return Costs
- Return shipping costs are the customer’s responsibility, unless the product is defective or the wrong item was sent.
- For free shipping orders, original shipping costs may be deducted from the refund.
Damaged or Defective Items
If your item arrives damaged or defective, email us immediately at info@hockey-fresh.com. We will offer a replacement or a full refund, including any applicable shipping fees.
Refunds Timeline
Refunds are typically processed within 5–10 business days after we receive the return. Processing times may vary depending on your payment provider.
Policy Enforcement
We reserve the right to deny refunds that do not comply with this policy. All refund decisions are final once the return is reviewed.
Contact
Questions or concerns? Reach out to:
Thank you for choosing Hockey Fresh!